Privacy Policy

This Privacy Policy explains how BakeZoo collects, uses, shares, and protects personal information when you use our website, applications, marketplace, and related services.

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, account credentials, profile details, seller store information, product listings, order details, pickup information, messages, reviews, and support requests.

We may also collect information automatically, such as device information, browser type, IP address, pages viewed, referring pages, dates and times of access, search activity, cart activity, and other usage and analytics data.

2. Payment Information

Payments may be handled by third-party payment providers. BakeZoo does not need to store full payment card numbers to operate the marketplace. Payment providers may collect and process payment information according to their own privacy policies and terms.

3. How We Use Information

We use information to operate BakeZoo, create and manage accounts, process orders, support seller storefronts, facilitate customer and seller communications, provide customer support, send service-related messages, prevent fraud and abuse, improve our services, personalize marketplace features, analyze usage, and comply with legal obligations.

4. How We Share Information

We may share information with sellers and customers as needed to complete orders, arrange pickup, provide support, and resolve marketplace issues. For example, sellers may receive customer order and contact details, and customers may see seller profile, store, product, and pickup information.

We may also share information with service providers that help us host the service, process payments, send email, provide analytics, prevent fraud, store files, and operate customer support. We may disclose information when required by law, to protect rights and safety, or in connection with a merger, acquisition, financing, or sale of assets.

5. Cookies and Analytics

BakeZoo may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure the service, measure performance, and understand how users interact with the marketplace. You can adjust cookie settings through your browser, but some features may not work correctly without them.

6. Communications

We may send transactional messages about accounts, orders, security, policy updates, seller activity, and support. Where permitted, we may also send product updates or promotional messages. You can opt out of promotional emails, but we may still send service-related communications.

7. Data Retention

We keep personal information for as long as needed to provide the service, fulfill the purposes described in this policy, resolve disputes, enforce agreements, protect the marketplace, and comply with legal obligations. Retention periods may vary depending on the type of information and applicable requirements.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, and you are responsible for keeping your account credentials confidential.

9. Your Choices

You may update certain account information through your account settings. Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding personal information. We may need to verify your request before responding.

10. Children's Privacy

BakeZoo is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to BakeZoo, please contact us so we can take appropriate action.

11. Third-Party Links and Services

BakeZoo may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties, and their policies govern their collection and use of information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users. The updated policy will apply when posted unless otherwise stated.

13. Contact

Questions or requests about this Privacy Policy may be sent to BakeZoo through the contact or support channels made available in the service.